Terms of Service

1. Electronic acceptance

You accept these Terms when you check the acceptance box and submit a form that references them, create or activate an account, or purchase a Service. Continued use after legally sufficient notice may accept an updated term only to the extent permitted by applicable law, but it does not retroactively change the price, billing, renewal, cancellation, installment, or refund terms of an existing purchase.

The billing and cancellation terms in this August 13, 2026 update apply to a new purchase or enrollment made on or after August 13, 2026. They do not change an existing purchase or subscription, including a renewal under it, unless you separately agree to that change or applicable law permits the change without a new agreement.

Your acceptance of these Terms by itself does not authorize marketing email, marketing SMS, AI processing that requires a separate permission, or another optional use. On a public acquisition form, the submission action separately records the email follow-up choice disclosed next to the form. Optional SMS marketing requires the separate unchecked choice presented for that channel.

2. Eligibility

You must be at least 18 years old and legally able to enter this agreement. The Services are not offered to minors. By using the Services, you represent that you satisfy these requirements.

3. Accounts and required contact information

An account may require your first name, last name, email address, mobile phone number, and other accurate information needed to identify you, secure the account, deliver the Service, and provide essential notices. You must keep this information current. Providing required contact information does not itself enroll you in optional marketing.

You are responsible for safeguarding your credentials and for activity under your account. Do not share access or allow another person to use the Services through your account. Notify us promptly at [email protected] if you suspect unauthorized access.

4. Services and coaching relationship

Features may include workouts, nutrition tools, progress tracking, check-ins, educational resources, automated reminders, AI-generated information, and human coaching where included in the purchased plan. The features and level of human support included in a plan are described at the point of sale. A separate signed coaching agreement may apply to VIP or individualized coaching and will control if it directly conflicts with these Terms for that service.

5. Health and medical disclaimer

The Services provide general fitness, nutrition, wellness, and behavior-support information. They are not diagnosis, treatment, medical care, mental-health care, or emergency services, and they do not replace a physician, registered dietitian, therapist, or other qualified healthcare professional. No output guarantees a particular result.

Consult an appropriate healthcare professional before beginning or changing an exercise, nutrition, supplement, or wellness program, especially if you have an injury, medical condition, are pregnant, take medication, or have symptoms that concern you. Stop exercising and seek appropriate care if you experience pain, dizziness, shortness of breath, faintness, or another concerning symptom. Call emergency services in an emergency. You remain responsible for deciding whether and how to act on information from the Services.

6. AI features and health information

Some features use artificial intelligence supplied by Anthropic, OpenAI, or Google Gemini, depending on the feature and configuration. An AI system is not a person or healthcare professional. It can misunderstand your input and produce inaccurate, incomplete, or unsuitable output. Review AI output before relying on it and consult a qualified professional when health or safety could be affected.

When required, a feature asks for a separate permission before sending personal or health-related information to an AI processor. You may decline that permission and not use the feature. Information you submit is handled as described in our Privacy Policy and Consumer Health Data Privacy Policy. True Standard Fitness does not represent that it is a HIPAA covered entity.

7. Plans, billing, renewals, and cancellation

• Offer details: the current price, billing period, trial terms if any, and included features are shown before purchase. Promotional terms apply only as stated in the offer.
• Payment: Stripe processes payment information. You authorize us and Stripe to charge the payment method you provide for the amount and schedule disclosed at checkout.
• Automatic renewal: a recurring subscription renews at the disclosed interval until canceled. Renewal charges use the payment method on file. If checkout includes a seven-day trial, you may cancel during that trial to prevent the first charge.
• Cancellation: you may cancel at any time using any method: in the authenticated member app open Account, then Billing, and select Cancel membership; use the Stripe billing portal available from that Billing page; or email [email protected] from the email address on your account and clearly state that you want to cancel. No method requires approval. To prevent the next recurring payment, we must receive your cancellation at least 10 full days before the next billing date. The app shows the exact cancellation deadline. If we receive your cancellation fewer than 10 full days before that billing date, exactly one additional recurring payment remains due. No later recurring renewal will be charged, and cancellation takes effect after the paid period resulting from that final payment. Access continues through the period paid for. Your cancellation confirmation or support response identifies the remaining payment date and your final access date.
• Fixed-term payment plans: cancellation does not erase installments for a fixed-term purchase. If a fixed total was divided into installments, every installment remains due.
• Price changes: we may change future subscription prices after providing the notice required by law. A price change applies no earlier than a future renewal.
• Refunds: all payments are final and non-refundable except where an express written offer provides otherwise or applicable law requires a refund.
• Taxes: you are responsible for applicable taxes that are disclosed and collected with the transaction.

8. Transactional messages and optional marketing

We may send essential transactional communications related to a request, purchase, booking, account, security event, or support conversation. A public acquisition form clearly discloses the requested result and relevant email follow-up next to submission. Submitting after that disclosure records the email choice without adding another checkbox. Recurring automated marketing SMS remains a separate, optional, unchecked choice. Marketing consent is not a condition of purchase, and accepting these Terms by itself is not marketing consent.

You can unsubscribe from marketing email using the link in the email. You can withdraw SMS marketing consent as described in our SMS Terms. An opt-out from one channel does not automatically opt you out from a different channel. Essential transactional notices may continue when legally permitted and needed to provide or secure your account.

9. Acceptable use

You may use the Services only for lawful personal purposes. You agree not to:

• Share, resell, sublicense, or commercially exploit your account or access.
• Copy, scrape, systematically download, republish, or create a competing service from protected Service content except as law expressly permits.
• Probe, bypass, disable, or interfere with authentication, rate limits, security, or Service operations.
• Upload malware or content that is illegal, infringing, deceptive, threatening, harassing, or that you lack the right to submit.
• Impersonate another person, provide false account information, or use the Services to harm or exploit another person.
• Use AI output as a substitute for emergency or professional medical care, or represent AI output as a diagnosis from a licensed professional.

10. Intellectual property

The Services, software, design, programs, text, graphics, training materials, and T.E.F. Method content are owned by or licensed to True Standard Fitness and protected by applicable law. While your account is in good standing, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services for their intended non-commercial purpose. No ownership transfers to you.

11. Your content

You retain ownership of content you submit. You grant us a limited license to host, store, reproduce, transmit, display to you or authorized coaching personnel, and process that content only as reasonably necessary to provide, secure, maintain, and improve the Services, follow your choices, and comply with law. You represent that you have the rights needed to submit the content.

12. Third-party services

The Services use providers such as Cloudflare, Stripe, Twilio, Resend, Anthropic, OpenAI, and Google Gemini. A provider may have terms that apply to a feature it directly offers. We are not responsible for an independent third-party service or website outside our control, but we remain responsible for our own obligations under applicable law.

13. Account deletion and data export

You may export available account data and request account deletion through Account > Legal in the app. If you cannot access the account, follow the verified support process on our Delete Your Account page. Deletion does not replace subscription cancellation or erase fixed-term installments, so cancel future recurring billing separately before requesting deletion. Cancellation alone lets access continue through the paid period, but deleting the account ends your ability to use that remaining access. If you want to use the rest of the paid period, wait until the final access date in your cancellation confirmation before deleting your account.

When a verified deletion request applies, personal and health data is deleted as described in our Privacy Policy. We keep only genuinely non-linkable aggregate totals and the minimum one-way markers needed to prevent restoration or honor an opt-out. If a legal hold or statutory preservation requirement limits a request, we address that exception before completing the request and provide any explanation or appeal right required by law.

14. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant uninterrupted or error-free operation, the accuracy of every output, or any particular fitness, health, weight, nutrition, or business result. Some jurisdictions do not allow certain disclaimers, so part of this section may not apply to you.

15. Limitation of liability

To the maximum extent permitted by law, T&L Companies LLC d/b/a True Standard Fitness and its members, personnel, and contractors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, data, or goodwill, arising from the Services. To the maximum extent permitted by law, our aggregate liability for claims arising from the Services will not exceed the amount you paid us for the affected Service during the twelve months before the event giving rise to the claim. Applicable law may provide rights that cannot be limited by these Terms.

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless T&L Companies LLC d/b/a True Standard Fitness from third-party claims, damages, and reasonable expenses arising from your unlawful use of the Services, content you submit in violation of another person's rights, or your material violation of these Terms.

17. Suspension and termination

We may suspend or terminate access when reasonably necessary to address a violation, fraud, abuse, a security risk, nonpayment, or legal requirement. You may stop using the Services and submit a subscription cancellation request at any time, subject to the payment timing in Section 7. Provisions that by their nature should survive termination will survive, including payment obligations already incurred, intellectual property, disclaimers, liability limits, and dispute provisions.

18. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except to the extent another law must apply. Subject to any non-waivable right, a legal proceeding relating to these Terms must be brought in a state or federal court with jurisdiction over St. Lucie County, Florida. Each party consents to that venue and jurisdiction.

19. Dispute resolution, arbitration, and class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court, to have a dispute decided by a judge or jury, and to participate in a class action. This section applies to the fullest extent permitted by applicable law and does not apply to any dispute or claim that cannot be arbitrated or waived as a matter of law. Nothing in this section limits a non-waivable statutory right.

Informal resolution first. Before starting an arbitration or a court proceeding, you agree to try to resolve the dispute informally by sending a written notice to [email protected] that describes the dispute and the relief you seek. We will do the same for any claim we have against you. If the dispute is not resolved within 30 days after the notice, either party may proceed as provided below.

Binding arbitration. Except for the claims described under "Exceptions," you and True Standard Fitness agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by a nationally recognized arbitration provider under its consumer arbitration rules, rather than in court. The arbitration will be governed by the Federal Arbitration Act. The arbitrator decides all issues, except that a court decides disputes about the scope, enforceability, or interpretation of the class-action waiver below. Judgment on the award may be entered in any court with jurisdiction.

Class-action waiver. You and True Standard Fitness agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. If a court decides that this class-action waiver is unenforceable as to a particular claim or request for relief, then that claim or request is severed and may proceed in a court of competent jurisdiction, while all other claims proceed in arbitration.

Jury trial waiver. To the fullest extent permitted by law, you and True Standard Fitness waive any right to a trial by jury for any dispute covered by this section that, for any reason, proceeds in court rather than in arbitration.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misuse of intellectual property or confidential information. These exceptions are not subject to the arbitration requirement.

Your right to opt out. You may opt out of this arbitration and class-action-waiver section by emailing [email protected] with the subject "Arbitration Opt-Out" within 30 days after you first accept these Terms. Your notice must include your name and the email address associated with your account. If you opt out, the arbitration and class-action-waiver provisions do not apply to you, and disputes are resolved in court as described in Governing law and venue. Opting out does not affect any other part of these Terms. A separate signed coaching agreement may contain its own dispute-resolution terms, which control for that service.

Survival and severability. This section survives termination of your account and these Terms. If any part of this section other than the class-action waiver is found unenforceable, that part is severed and the rest of this section remains in effect.

20. General terms

These Terms, the policies they link, the applicable offer, and any signed service agreement form the agreement for the Services. If one provision is unenforceable, it will be enforced to the maximum lawful extent and the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not transfer your account or these Terms without our consent. We may assign these Terms as part of a reorganization, financing, merger, or sale of the business.

21. Changes to these Terms

We may update these Terms when the Services or legal requirements change. We will post the updated Terms with a new "Last updated" date and provide additional notice when required. Updated billing and cancellation terms apply to future purchases. They do not retroactively change an existing purchase through continued use. A change to the price, billing, renewal, cancellation, installment, or refund terms of an existing purchase applies only if you separately agree to it or applicable law permits the change without a new agreement. If another change requires fresh acceptance, we will request it. Updated Terms do not replace a separate optional permission.

22. Contact us

T&L Companies LLC d/b/a True Standard Fitness
6222 NW Gisela St
Port St Lucie, FL 34986
Email: [email protected]